Inflight Review by : Gan Yung Chyan
/ KUCINTA SETIA
On 5 July 2019, the reporter of Sayacinta - Airpost departs on Jeju Air's first flight from Singapore to Busan, 7C4056, and lands in Singapore from Busan with Jeju Air on 6 July 2019. Below is an inflight review on Jeju Air's flights between Singapore and Busan.
On 4 July 2019, Changi Airport welcomes the arrival of Jeju Air as its inaugural flight 7C4055 arrives in Changi Airport Terminal 4 at 11.25 pm from Busan. However, the crew team for flight 7C4056 the first flight of Jeju Air from Singapore to Busan on 5 July 2019 arrived one day ahead of flight 7C4055.
According to an air hostess, Jeju Air paid expenses of the flight crew to arrive in Singapore via Singapore Airlines from Incheon in order to board Jeju Air's first flight 7C4056 together with the passengers to Busan. The cabin crew team of the first 7C4056 flight appeared to be inexperienced.
For passengers that had booked Fly+Bag+ fares, the welcome snacks of 7C4056 first flight were "out of stock". An air hostess only handed out the welcome snack replacement, two different kinds of drinks including Korean tea one hour before the flight landed in Busan at 8.25 am, a one hour delay.
The Economy Class seat's space room on Jeju Air's B737-800NG aircraft is very narrow. Passengers could hardly sleep well.
The 737-800NG aircraft of flight 7C4055/7C4056 has 31 rows of seats. The first three rows are designated New Class seats and are only available on the flights to Singapore. These are First Class seats where passengers can stretch their feet 45 degrees only and can only be booked by registered agents.
The fourth, fifteenth and sixteenth rows are seats requiring passengers to pay extra upon check-in. These are not available for booking online on Jeju Air's web-site.
Jeju Air follows standard protocols of inflight safety.
Jeju Air, South Korea's first budget airline, allows only one carry-on luggage of maximum 10 kg. Otherwise a small hand bag and a luggage in total less than 10 kg are allowed to bring into the cabin. If there is a duty-free bag, a shoulder bag or a backpack and a carry-on luggage, only the duty-free bag and the shoulder bag or backpack are allowed to bring onboard the flights. The carry-on luggage has to be checked-in instead.
However, if there is no duty-free bag and the passenger intends to bring onboard one shoulder bag or backpack and a carry-on luggage, Jeju Air requires the passenger to check-in the carry-on luggage even if the total weight of the carry-on baggage is less than 10 kg.
Sayacinta - Airpost suggests interested customers to book Fly+Bag+ tickets with Jeju Air instead.
While the air crew are friendly and meet passengers' needs such as giving perfect copies of Jeju Air inflight magazine Join en Joy, there is room for improvement in providing inflight meals.
Jeju Air's inflight meals are predominantly non-Halal. There are many types of pork refreshments awaiting passengers' payments.
The reporter paid for the noodle cup with black bean sauce on flight 7C4055 of 6 July 2019. The complimentary "welcome snack" includes the small cake, the packet of Del Monte orange juice and the pack of nuts that do not fill hunger.
To attract passengers that eat Kosher, Halal and vegetarian meals, the "welcome snack" can be altered to provide complimentary hot meals that consist of religious diets for journeys that last more than 6 hours.
Check-in at Singapore Changi Airport Terminal 4 opens 3 hours before departure and closes one hour before Jeju Air's departure for Busan. Early check-in online in Busan opens one day to 4 hours before departures. Boarding starts 30 minutes before departures and closes 15 minutes before departures.
If the passenger has a Kakaotalk or a Korean email account, Jeju Air forwards Korean reminders to the passenger for the check-in times and online check-in one day before. There are no reminders in English unfortunately.
Jeju Air should improve communication on all grounds in English.
Overall, Jeju Air is a three-star airline.
Sayacinta - Airpost's Inflight Review Ratings from 7 July 2019 onwards:
** Poor / two-star
*** Good / three-star
***** Very-good / four-star
***** Excellent / five-star
****** Perfect / six-star (the highest category)
/ KUCINTA SETIA
On 5 July 2019, the reporter of Sayacinta - Airpost departs on Jeju Air's first flight from Singapore to Busan, 7C4056, and lands in Singapore from Busan with Jeju Air on 6 July 2019. Below is an inflight review on Jeju Air's flights between Singapore and Busan.
On 4 July 2019, Changi Airport welcomes the arrival of Jeju Air as its inaugural flight 7C4055 arrives in Changi Airport Terminal 4 at 11.25 pm from Busan. However, the crew team for flight 7C4056 the first flight of Jeju Air from Singapore to Busan on 5 July 2019 arrived one day ahead of flight 7C4055.
According to an air hostess, Jeju Air paid expenses of the flight crew to arrive in Singapore via Singapore Airlines from Incheon in order to board Jeju Air's first flight 7C4056 together with the passengers to Busan. The cabin crew team of the first 7C4056 flight appeared to be inexperienced.
For passengers that had booked Fly+Bag+ fares, the welcome snacks of 7C4056 first flight were "out of stock". An air hostess only handed out the welcome snack replacement, two different kinds of drinks including Korean tea one hour before the flight landed in Busan at 8.25 am, a one hour delay.
The Economy Class seat's space room on Jeju Air's B737-800NG aircraft is very narrow. Passengers could hardly sleep well.
The 737-800NG aircraft of flight 7C4055/7C4056 has 31 rows of seats. The first three rows are designated New Class seats and are only available on the flights to Singapore. These are First Class seats where passengers can stretch their feet 45 degrees only and can only be booked by registered agents.
The fourth, fifteenth and sixteenth rows are seats requiring passengers to pay extra upon check-in. These are not available for booking online on Jeju Air's web-site.
Jeju Air follows standard protocols of inflight safety.
Jeju Air, South Korea's first budget airline, allows only one carry-on luggage of maximum 10 kg. Otherwise a small hand bag and a luggage in total less than 10 kg are allowed to bring into the cabin. If there is a duty-free bag, a shoulder bag or a backpack and a carry-on luggage, only the duty-free bag and the shoulder bag or backpack are allowed to bring onboard the flights. The carry-on luggage has to be checked-in instead.
However, if there is no duty-free bag and the passenger intends to bring onboard one shoulder bag or backpack and a carry-on luggage, Jeju Air requires the passenger to check-in the carry-on luggage even if the total weight of the carry-on baggage is less than 10 kg.
Sayacinta - Airpost suggests interested customers to book Fly+Bag+ tickets with Jeju Air instead.
While the air crew are friendly and meet passengers' needs such as giving perfect copies of Jeju Air inflight magazine Join en Joy, there is room for improvement in providing inflight meals.
Jeju Air's inflight meals are predominantly non-Halal. There are many types of pork refreshments awaiting passengers' payments.
The reporter paid for the noodle cup with black bean sauce on flight 7C4055 of 6 July 2019. The complimentary "welcome snack" includes the small cake, the packet of Del Monte orange juice and the pack of nuts that do not fill hunger.
To attract passengers that eat Kosher, Halal and vegetarian meals, the "welcome snack" can be altered to provide complimentary hot meals that consist of religious diets for journeys that last more than 6 hours.
Check-in at Singapore Changi Airport Terminal 4 opens 3 hours before departure and closes one hour before Jeju Air's departure for Busan. Early check-in online in Busan opens one day to 4 hours before departures. Boarding starts 30 minutes before departures and closes 15 minutes before departures.
If the passenger has a Kakaotalk or a Korean email account, Jeju Air forwards Korean reminders to the passenger for the check-in times and online check-in one day before. There are no reminders in English unfortunately.
Jeju Air should improve communication on all grounds in English.
Overall, Jeju Air is a three-star airline.
Sayacinta - Airpost's Inflight Review Ratings from 7 July 2019 onwards:
** Poor / two-star
*** Good / three-star
***** Very-good / four-star
***** Excellent / five-star
****** Perfect / six-star (the highest category)
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