Review, photo copyright by : Gan Yung Chyan, KUCINTA SETIA
Photos below taken on TransNusa A320 in 2025 in Singapore, mid-air and Cengkareng in 2025:
Photos below taken on TransNusa A321 on 6 June 2026 in KLIA, mid-air and Cengkareng:
Review : TransNusa claims that it has upgraded its service to be on par with a premium airline. However from the way the airline is cutting costs, it is battling increasing costs of service. In 2025, its onboard menu was made of thick plastic but in 2026 it has chosen to laminate its onboard menu instead, as seen in the double-sided laminated onboard menu in the seat pocket.
It is not easy to manage booking on TransNusa's web-site. Costs of checked-in baggage and food selection are quoted in Japanese Yen whereas the currency use to pay for such services is in Indonesian Rupiah. To increase the frequency of web-site use to book ancillary services, TransNusa should consider making improvements in ancillary on-line booking such as to quote the payment in Indonesian Rupiah, Malaysian Ringgit. Singapore Dollars or Chinese Renminbi.
Next, there is nothing to read onboard TransNusa A320, A321 and Comac C909 planes. There are also no barf bags in each seat pocket.
There is room for service improvement at TransNusa.
Rating : ***