Inflight Review by : Gan Yung Chyan
/ KUCINTA SETIA
Distributed to Everyone
Airline : Air India B787 Dreamliner
Routes : from Mumbai, Delhi and Chennai to Singapore, Tokyo, Europe at convenient timings.***
Aircraft : The B787-8 seat legroom is spacious. It has inflight entertainment, a feature that Scoot B787-800/-900 aircraft do not have. ***
Safety Demonstrations : Adequate. *****
Inflight Service / Onboard Meals and Refreshments : The cabin crew serves free cups of mineral water, refreshments and meals onboard generously. You can request for meals in advance at sales offices or call Air India.****
Postcard / Stationery : There are no aircraft postcards. The barf bags are collectibles. **
Inflight Magazine : Shubh-Yatra is Air India's complimentary inflight magazine.****
Sky Shop : There is inflight duty-free shop. ****
Surcharges : None. ****
Bookings : Air India's web-site accepts online international debit card and credit card payments. Elsewhere, tickets can be purchased at Cleartrip and Ctrip platforms using Mastercard. Tickets purchased cannot be cancelled and refunded. Changes of flight dates are permitted subject to fees and fare differences. Web-check-in is provided. ***
Check-In and Departures : Check-in at the relevant airports 1 hour 30 minutes to three hours before departures. Flights do not depart on time.**
Ground service in response to passengers' requests and enquiries : Poor. In the Indian airports, the expressionless Air India ground handling staff do not make efforts to attach luggage tags to carried-on baggage on behalf of passengers. In Singapore, the staff nowadays do not assist customers who requested to collect Shubh-Yatra and Timetables on the ground. They do not bother to show their Indian greeting.**
Overall Impression : There is room for improvement for Air India in terms of ground handling, customer service, marketing and ticketing services but Air India excels in aircraft product and inflight services. Overall, Air India is a three-star airline. ***
** Poor / two-star
*** Good / three-star
***** Very good / five-star
****** Excellent / six-star (the highest category)
Distributed to Everyone
Airline : Air India B787 Dreamliner
Aircraft : The B787-8 seat legroom is spacious. It has inflight entertainment, a feature that Scoot B787-800/-900 aircraft do not have. ***
Safety Demonstrations : Adequate. *****
Postcard / Stationery : There are no aircraft postcards. The barf bags are collectibles. **
Sky Shop : There is inflight duty-free shop. ****
Surcharges : None. ****
Bookings : Air India's web-site accepts online international debit card and credit card payments. Elsewhere, tickets can be purchased at Cleartrip and Ctrip platforms using Mastercard. Tickets purchased cannot be cancelled and refunded. Changes of flight dates are permitted subject to fees and fare differences. Web-check-in is provided. ***
Check-In and Departures : Check-in at the relevant airports 1 hour 30 minutes to three hours before departures. Flights do not depart on time.**
Ground service in response to passengers' requests and enquiries : Poor. In the Indian airports, the expressionless Air India ground handling staff do not make efforts to attach luggage tags to carried-on baggage on behalf of passengers. In Singapore, the staff nowadays do not assist customers who requested to collect Shubh-Yatra and Timetables on the ground. They do not bother to show their Indian greeting.**
Overall Impression : There is room for improvement for Air India in terms of ground handling, customer service, marketing and ticketing services but Air India excels in aircraft product and inflight services. Overall, Air India is a three-star airline. ***
** Poor / two-star
*** Good / three-star
***** Very good / five-star
****** Excellent / six-star (the highest category)
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