Report by : Gan Yung Chyan
/ KUCINTA SETIA
Distributed to All Press & Travel Professionals
An extensive survey on the air travel experience of 45330 Economy Class passengers in China by Air Transport Association Communications (ATAC / 航联传播) during the first quarter of 2014 reveals that XiamenAir is the Best Airline of China for the seventh quarter.
XiamenAir was rated first in all inflight and ground service categories including "Best Cabin Crew Service", "Best Inflight Announcement Service", "Best Cabin Facilities" and "Best Inflight Meals". Under these categories are sub-categories such as "Cabin Crew Appearance", "Cabin Crew Response to Passenger Needs", "Personalised Inflight Service", "Inflight News Dissemination Standard", "Inflight Announcement Standard", "Inflight Cleanliness and Hygiene", "Inflight Comfort" and "Lavatory Facilities", XiamenAir is rated first. Besides under the sub-category "Unusual Inflight Meal Service Satisfaction Standard", it is rated the best airline.
XiamenAir also scores first in the areas of "Ticketing Refund and Withdrawal", "Polite Boarding Reminder", "Boarding Sequence" and "Boarding Duration" as the Best Airline of China.
The second to fifth Best Airlines of China are namely Hainan Airlines, Sichuan Airlines, Shandong Airlines and Shanghai Airlines. The big brothers of China civil aviation namely China Southern, Air China and China Eastern are ranked sixth, seventh and nineth. In the eighth position is Shenzhen Airlines. The last popular Chinese airline of the first quarter is Tianjin Airlines, a subsidiary of Hainan Airlines, behind private carrier Juneyao Airlines and Chinese low-cost airline Spring Airlines.
ATAC has also conducted surveys with Economy Class passengers of 167 international airlines operating to China. The five Best Asian non-Chinese International Airlines to China are namely Cathay Pacific Airways, Dragonair, Hong Kong Airlines, Thai AirAsia and AirAsia Berhad.
Cathay Pacific Airways is the Best non-Chinese International Airline to China, rated at 4.31, higher than XiamenAir by 0.27. XiamenAir is the Best Chinese International Airline to China to date.
It is a shock that well-known airlines like Singapore Airlines, China Airlines and Thai Airways International are not popular among Chinese tourists in the ATAC survey although Singapore Airlines and XiamenAir were awarded the "IOSA Dedication Cup" by IATA in Asia. The survey also shows that Tigerair, Jetstar and Scoot are not popular in China due to their lacklustre inflight and ground service standards.
The exceptional high votes for XiamenAir are fantastic news for the Fujian airline that is celebrating its 30th Anniversary in July 2014 and receiving its first B787 Dreamliners in the same month. It plans to launch long-haul flights to Australia and the US by end of 2015 using up to 6 Dreamliners. It has also established a Hunan branch company in Changsha on 5 May 2014, launched flights linking Xiamen, Tianjin and Manzhouli in June 2014 and is increasing Xiamen-Singapore-Xiamen flights to thrice per day from 25 July 2014.
As the only Chinese airline to win the "JinYan Cup" and "JinYing Cup" awards from the Civil Aviation Administration of China (CAAC) for three consecutive years and rated top in all categories of the ATAC survey, XiamenAir continues to do its best to extend its network to a worldwide range as an emerging force in the international civil aviation market.
/ KUCINTA SETIA
Distributed to All Press & Travel Professionals
An extensive survey on the air travel experience of 45330 Economy Class passengers in China by Air Transport Association Communications (ATAC / 航联传播) during the first quarter of 2014 reveals that XiamenAir is the Best Airline of China for the seventh quarter.
XiamenAir was rated first in all inflight and ground service categories including "Best Cabin Crew Service", "Best Inflight Announcement Service", "Best Cabin Facilities" and "Best Inflight Meals". Under these categories are sub-categories such as "Cabin Crew Appearance", "Cabin Crew Response to Passenger Needs", "Personalised Inflight Service", "Inflight News Dissemination Standard", "Inflight Announcement Standard", "Inflight Cleanliness and Hygiene", "Inflight Comfort" and "Lavatory Facilities", XiamenAir is rated first. Besides under the sub-category "Unusual Inflight Meal Service Satisfaction Standard", it is rated the best airline.
XiamenAir also scores first in the areas of "Ticketing Refund and Withdrawal", "Polite Boarding Reminder", "Boarding Sequence" and "Boarding Duration" as the Best Airline of China.
The second to fifth Best Airlines of China are namely Hainan Airlines, Sichuan Airlines, Shandong Airlines and Shanghai Airlines. The big brothers of China civil aviation namely China Southern, Air China and China Eastern are ranked sixth, seventh and nineth. In the eighth position is Shenzhen Airlines. The last popular Chinese airline of the first quarter is Tianjin Airlines, a subsidiary of Hainan Airlines, behind private carrier Juneyao Airlines and Chinese low-cost airline Spring Airlines.
ATAC has also conducted surveys with Economy Class passengers of 167 international airlines operating to China. The five Best Asian non-Chinese International Airlines to China are namely Cathay Pacific Airways, Dragonair, Hong Kong Airlines, Thai AirAsia and AirAsia Berhad.
Cathay Pacific Airways is the Best non-Chinese International Airline to China, rated at 4.31, higher than XiamenAir by 0.27. XiamenAir is the Best Chinese International Airline to China to date.
It is a shock that well-known airlines like Singapore Airlines, China Airlines and Thai Airways International are not popular among Chinese tourists in the ATAC survey although Singapore Airlines and XiamenAir were awarded the "IOSA Dedication Cup" by IATA in Asia. The survey also shows that Tigerair, Jetstar and Scoot are not popular in China due to their lacklustre inflight and ground service standards.
The exceptional high votes for XiamenAir are fantastic news for the Fujian airline that is celebrating its 30th Anniversary in July 2014 and receiving its first B787 Dreamliners in the same month. It plans to launch long-haul flights to Australia and the US by end of 2015 using up to 6 Dreamliners. It has also established a Hunan branch company in Changsha on 5 May 2014, launched flights linking Xiamen, Tianjin and Manzhouli in June 2014 and is increasing Xiamen-Singapore-Xiamen flights to thrice per day from 25 July 2014.
As the only Chinese airline to win the "JinYan Cup" and "JinYing Cup" awards from the Civil Aviation Administration of China (CAAC) for three consecutive years and rated top in all categories of the ATAC survey, XiamenAir continues to do its best to extend its network to a worldwide range as an emerging force in the international civil aviation market.
No comments:
Post a Comment