Inflight Review by : Gan Yung Chyan
/ KUCINTA SETIA
Distributed to Everyone
Airline : SriLankan Airlines.
Routes : from Singapore to Colombo, with connecting flights from Colombo to Dubai, Male, Bengaluru, Gaya, Kunming etc. It also flies to Hong Kong, Chengdu, Guangzhou and Tokyo. Services operated by Mihin Lanka are in code-sharing arrangements with SriLankan Airlines. SriLankan Airlines' Singapore to Colombo route is in code-sharing arrangement with Mihin Lanka and operated by SriLankan's Airbus A330 aircraft.****
Aircraft : The A330 seat legroom of SriLankan Airlines is spacious. Inflight entertainment is available. ****.
Baggage Requirements : Standard requirement. A carry-on baggage measuring 115 cm in total is accepted. ****
Safety Demonstrations : Adequate. *****
Inflight Service / Entertainment / Onboard Meals and Refreshments : Sri Lankan Airlines offers AVOD inflight entertainment on its aircraft. The A320, A321 & A330-200 equipped with the RAVE ZODAIC Inflight Entertainment. The new A330-300 and the A350XWB on order will have the latest Thales AVANT Inflight Programme. SriLankan offers onboard wifi connectivity with new Airbus A330-300 fleet in partnership with OnAir. It is South Asia's first airline to have on-board WiFi capability.
There is a dedicated menu onboard each sector flight. Meals, refreshments and beverages are free. Two rounds serving.**
Postcard / Stationery : There are no aircraft postcards. The barf bags are collectibles. **
Inflight Magazine : Serendib. Incheon's location was depicted in Hainan Province by error by the inflight magazine publisher. It has rich travel and tourism information on Sri Lanka fortunately. Hardcopies are available on board and at Changi Airport office of the airline on a complimentary basis.****
Sky Shop : Available. ****
Surcharges : No. ****
Bookings : At all SriLankan Airlines' offices, agents and web-sites. Zuji charges the same fares as SriLankan Airlines but customers will not be able to select seats online unless they enter SriLankan Airlines web-site to select seats. ***
Check-In and Departures : Check-in at the relevant airports three hours before international departures. Flights may not depart on time.**
Ground service in response to passengers' requests and enquiries : The branch office of SriLankan Airlines is located in CPF Building, Tampines, opens on weekdays only. Call 31580580 in Singapore and you will be directed to the Colombo Call Centre of the airline where you can make enquiries or perform tele-transactions without going to Tampines. IDD call charges are not incurred. If you want to get travel and tourism information on Sri Lanka, better to visit its Changi Airport office at Terminal 1. Its airport office opens from 9.30 am to 12.30 pm and from 2.30 pm to 6.30 pm daily.*****
Overall Impression : There is room for improvement for SriLankan Airlines in terms of customer service, marketing and ticketing services. Overall, SriLankan Airlines is a four-star airline in terms of inflight service. It is a five-star airline in terms of ground handling service. **
** Poor / two-star
*** Good / three-star
***** Very good / five-star
****** Excellent / six-star (the highest category)
/ KUCINTA SETIA
Distributed to Everyone
Airline : SriLankan Airlines.
Aircraft : The A330 seat legroom of SriLankan Airlines is spacious. Inflight entertainment is available. ****.
Safety Demonstrations : Adequate. *****
There is a dedicated menu onboard each sector flight. Meals, refreshments and beverages are free. Two rounds serving.**
Postcard / Stationery : There are no aircraft postcards. The barf bags are collectibles. **
Sky Shop : Available. ****
Surcharges : No. ****
Bookings : At all SriLankan Airlines' offices, agents and web-sites. Zuji charges the same fares as SriLankan Airlines but customers will not be able to select seats online unless they enter SriLankan Airlines web-site to select seats. ***
Check-In and Departures : Check-in at the relevant airports three hours before international departures. Flights may not depart on time.**
Ground service in response to passengers' requests and enquiries : The branch office of SriLankan Airlines is located in CPF Building, Tampines, opens on weekdays only. Call 31580580 in Singapore and you will be directed to the Colombo Call Centre of the airline where you can make enquiries or perform tele-transactions without going to Tampines. IDD call charges are not incurred. If you want to get travel and tourism information on Sri Lanka, better to visit its Changi Airport office at Terminal 1. Its airport office opens from 9.30 am to 12.30 pm and from 2.30 pm to 6.30 pm daily.*****
Overall Impression : There is room for improvement for SriLankan Airlines in terms of customer service, marketing and ticketing services. Overall, SriLankan Airlines is a four-star airline in terms of inflight service. It is a five-star airline in terms of ground handling service. **
** Poor / two-star
*** Good / three-star
***** Very good / five-star
****** Excellent / six-star (the highest category)
No comments:
Post a Comment