Inflight Review by : Gan Yung Chyan
/ KUCINTA SETIA
Distributed to Everyone
Airline : Donghai Airlines Boeing B737-800 aircraft and logo which is a nine-coloured bird.
Routes History : Donghai Airlines celebrates 13 years of foundation in November 2015.
Donghai Airlines is the commercial airline unit of Donghai Group a Shenzhen conglomerate that also has stakes in security, logistics, cargo, hospitality and business jet companies.
While Donghai Group is 20 years old, Donghai Airlines is first registered and established in Zhuhai in November 2002 before moving its office to Shenzhen in 2006. It receives its first Boeing B737-300 cargo freighter on 8 August 2006 and inaugurated its first domestic cargo flight on 19 September 2006. On 6 December 2007, it was granted right to operate international flights with its first international cargo flight to Dhaka from Shenzhen opened on 28 December 2007.
On 19 November 2010, Donghai Airlines Shenzhen Base which consists of a hangar, aircraft maintenance centre, new Head Office and operations centre started construction until 7 December 2013.
Since 9 August 2013, Donghai Airlines is a certified passenger airline of Shenzhen. It receives its first Boeing B737-800 aircraft on 16 February 2014 and inaugurates its first two scheduled passenger routes to Ningbo and Dalian from Shenzhen on 12 March 2014. Commercial flights to Harbin and Hailaer begin on 10 April 2014 while its scheduled flights to Nanjing and Changchun begin on 5 August 2014.
On 15 October 2014, Donghai Airlines links Shenzhen with Haikou and on 26 October 2014 it launches regular flights to Kunming and Shenyang.
On 31 January 2015, Donghai Airlines receives its fourth B737-800 aircraft and operates flights from its secondary base in Haikou shortly.
On 26 April 2015, Donghai Airlines launches scheduled flight to Shanghai-Pudong from Shenzhen.
Between 30 September 2015 and 5 October 2015, Donghai Airlines launches flights from Haikou to Chongqing, Quanzhou, Wuxi and from Haikou to Changsha, Lanzhou and Nanning.
Donghai Airlines' domestic cargo routes include Shenzhen - Hangzhou - Wuhan, Shenzhen - Beijing -Hangzhou, Beijing - Wuxi - Quanzhou and Shenzhen - Weifang - Quanzhou. International cargo destinations of the airline now include Dhaka, Hanoi, Vientiane, Phnom Penh, Manila, Osaka and Seoul-Incheon.
In the long-term, Donghai Airlines plans to operate regular international passenger flights to Singapore, Kuala Lumpur, Suvarnabhumi, Seoul-Incheon, Nagasaki and Tokyo.
Aircraft : The B737-800 Economy Class seat legroom is spacious. ***
Safety Demonstrations : Adequate. *****
Inflight Service : An inflight service of Donghai Airlines starts with an amusing radio announcement if there is a departure delay explaining the possible reasons for the delay including bad weather at the outer station or flight attendant arrival delays. It can take twenty minutes to complete the announcement. On Sayacinta Airpost's inaugural flight with Donghai Airlines to Nanjing, departure was delayed by 30 minutes. **
The cabin is clean and hygienic. The air hostesses are attentive to passengers' needs. ***
Postcard / Stationery : There are no aircraft postcards. Barf Bags are colourful collectibles. Since Donghai Airlines currently operates domestic passenger flights, immigration forms are not issued. **
Inflight Magazine : Passengers may take away a complimentary copy of Donghai Airlines Magazine from the seat pocket. It is in Chinese. There is limited inflight entertainment. ****
Sky Shop : None for a full-service flight. ****
Onboard Meals and Refreshments : One standard variety, complimentary apple chips, fruits, salad and bread are served. ***
Surcharge : Passengers need to pay a surcharge if they want to sit at the First Class rows of seats but seats are full or not offered when asked. **
Bookings : Book your Donghai Airlines electronic ticket at elong or Ctrip.com, the best channel to purchase Chinese domestic air tickets with MasterCard, PayPal or Chinese bank cards and earn points. Donghai Airlines' web-site is only open to Chinese nationals for bookings. Read the different ticketing rules before purchase. Ticket cancellations and changes of flight dates are permitted subject to fees and fare differences. Web-check-in boarding is not provided. Check-in at the destination airport two hours before departures. ***
Check-In and Departures : In Shenzhen check-in at Terminal 3. Flights do not depart on time frequently.**
Ground service in response to passengers' requests and enquiries : Very Good in Shenzhen. ***
Overall Impression : There is room for improvement for Donghai Airlines in terms of flight departure, customer hotline and inflight services. ***
** Poor / two-star
*** Good / three-star
***** Very good / five-star
****** Excellent / six-star (the highest category)
/ KUCINTA SETIA
Distributed to Everyone
Airline : Donghai Airlines Boeing B737-800 aircraft and logo which is a nine-coloured bird.
Routes History : Donghai Airlines celebrates 13 years of foundation in November 2015.
Donghai Airlines is the commercial airline unit of Donghai Group a Shenzhen conglomerate that also has stakes in security, logistics, cargo, hospitality and business jet companies.
While Donghai Group is 20 years old, Donghai Airlines is first registered and established in Zhuhai in November 2002 before moving its office to Shenzhen in 2006. It receives its first Boeing B737-300 cargo freighter on 8 August 2006 and inaugurated its first domestic cargo flight on 19 September 2006. On 6 December 2007, it was granted right to operate international flights with its first international cargo flight to Dhaka from Shenzhen opened on 28 December 2007.
On 19 November 2010, Donghai Airlines Shenzhen Base which consists of a hangar, aircraft maintenance centre, new Head Office and operations centre started construction until 7 December 2013.
Since 9 August 2013, Donghai Airlines is a certified passenger airline of Shenzhen. It receives its first Boeing B737-800 aircraft on 16 February 2014 and inaugurates its first two scheduled passenger routes to Ningbo and Dalian from Shenzhen on 12 March 2014. Commercial flights to Harbin and Hailaer begin on 10 April 2014 while its scheduled flights to Nanjing and Changchun begin on 5 August 2014.
On 15 October 2014, Donghai Airlines links Shenzhen with Haikou and on 26 October 2014 it launches regular flights to Kunming and Shenyang.
On 31 January 2015, Donghai Airlines receives its fourth B737-800 aircraft and operates flights from its secondary base in Haikou shortly.
On 26 April 2015, Donghai Airlines launches scheduled flight to Shanghai-Pudong from Shenzhen.
Between 30 September 2015 and 5 October 2015, Donghai Airlines launches flights from Haikou to Chongqing, Quanzhou, Wuxi and from Haikou to Changsha, Lanzhou and Nanning.
Donghai Airlines' domestic cargo routes include Shenzhen - Hangzhou - Wuhan, Shenzhen - Beijing -Hangzhou, Beijing - Wuxi - Quanzhou and Shenzhen - Weifang - Quanzhou. International cargo destinations of the airline now include Dhaka, Hanoi, Vientiane, Phnom Penh, Manila, Osaka and Seoul-Incheon.
In the long-term, Donghai Airlines plans to operate regular international passenger flights to Singapore, Kuala Lumpur, Suvarnabhumi, Seoul-Incheon, Nagasaki and Tokyo.
Aircraft : The B737-800 Economy Class seat legroom is spacious. ***
Safety Demonstrations : Adequate. *****
The cabin is clean and hygienic. The air hostesses are attentive to passengers' needs. ***
Postcard / Stationery : There are no aircraft postcards. Barf Bags are colourful collectibles. Since Donghai Airlines currently operates domestic passenger flights, immigration forms are not issued. **
Sky Shop : None for a full-service flight. ****
Onboard Meals and Refreshments : One standard variety, complimentary apple chips, fruits, salad and bread are served. ***
Bookings : Book your Donghai Airlines electronic ticket at elong or Ctrip.com, the best channel to purchase Chinese domestic air tickets with MasterCard, PayPal or Chinese bank cards and earn points. Donghai Airlines' web-site is only open to Chinese nationals for bookings. Read the different ticketing rules before purchase. Ticket cancellations and changes of flight dates are permitted subject to fees and fare differences. Web-check-in boarding is not provided. Check-in at the destination airport two hours before departures. ***
Ground service in response to passengers' requests and enquiries : Very Good in Shenzhen. ***
Overall Impression : There is room for improvement for Donghai Airlines in terms of flight departure, customer hotline and inflight services. ***
** Poor / two-star
*** Good / three-star
***** Very good / five-star
****** Excellent / six-star (the highest category)
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