Air Serbia opens first Chinese representative office and call centre in Guangzhou

 Report by : Gan Yung Chyan, KUCINTA SETIA / Image : CARNOC

After Air Serbia successfully launched direct flights from Belgrade to Guangzhou on 30 September 2024, the Guangzhou representative office of Air Serbia was officially opened. This is the first representative office opened by Air Serbia in China. At the same time, in order to meet the growing demand for air ticket bookings and provide passengers with more convenient payment methods and services, Air Serbia's China call center was also officially opened in Guangzhou.

Jiri Marek, CEO of Air Serbia Mr. Marek, Chairman of the Board of Directors of the Guangzhou Airlines, said, "Since its launch, the Guangzhou route has achieved outstanding results, with high flight load factors and frequent business and leisure passengers. Serbia has become a popular tourist destination for Chinese tourists. Air Serbia plans to launch direct flights from Shanghai to Belgrade in early 2025 to meet the growing travel demand in East China. We look forward to continuing to receive strong support from the Civil Aviation Administration of China and relevant departments such as China Culture and Tourism to jointly implement the agreement signed by the two governments in May on connectivity between China and the Belt and Road countries. Air Serbia is full of confidence in the resilience of the Chinese economy and the government's continued efforts to promote economic recovery. We believe that with the rebound of China's economy, China's civil aviation industry will usher in more prosperous development. We believe that through the joint efforts of both sides, Air Serbia will achieve more brilliant achievements in the Chinese market. "

Air Serbia's Guangzhou representative office is located on the fifth floor of Guangdong International Building, Huanshi East Road, Guangzhou. The China call centre telephone number is 4008-520-115. Passengers can easily query flight information, obtain airport navigation instructions, handle baggage check-in procedures, enjoy special passenger services, and make complaints and suggestions by phone 24 hours a day (7*24 hours), thereby ensuring that a more uninterrupted and high-quality service experience is provided to the majority of passengers.